Do you support Macs as well as Windows?

Yes. Macs are supported and managed the same way, and there is a dedicated macOS management programme if you run a fleet of them rather than a handful.

What happens when a laptop physically breaks?

We diagnose it, handle the warranty claim with the vendor, and get the person working again in the meantime. Replacement hardware itself is quoted separately — support covers the work, not the parts.

Can you cover only some of our machines?

Yes. You count what you want covered and that is what you pay for. Most businesses start with the machines that would stop work if they failed and add the rest later.

Computer support in Jeddah

The laptops, desktops and POS terminals your staff actually sit in front of — monitored, patched, and fixed by someone who answers.

Price your estate Ask a question first

Computer support — from

SAR 1,269/month, billed annually

Covers 20 laptops and 1 printer — a 20-person office in Jeddah. The per-device rate falls as the estate grows.

Essentials, our entry level. Pro and Ultra add faster response commitments, deeper administration and more hands-on work, and cost more.

On site: Same-day on-site when something needs a person
Response: Committed per level, stated on the plan — not negotiated later
Help desk: Arabic and English, around the clock

What computer support covers

Computer support is the part of IT everyone notices, because it is the part that stops people working. A machine that will not boot on a Sunday morning, a laptop three months behind on updates, a new starter with no device ready — these are small problems that cost a working day each, and they are what a support plan is judged on. Every desktop, laptop and point-of-sale terminal on your plan is monitored continuously, patched on a schedule rather than when somebody remembers, and covered by a help desk your staff can reach directly without going through you.

Pricing is per device and falls as the fleet grows, because looking after a hundred laptops is not a hundred times the work of looking after one. There is no minimum estate and no bundling: if the machines are the only thing you want covered, that is a complete plan. Printers and tablets sit on the same card at their own rate, so the shared printer nobody owns finally has somebody responsible for it.

In Jeddah: In Jeddah the fleet is rarely in one place. A head office with thirty desks, a warehouse with two, and a run of shops or clinics each with a till and a back-office machine — all of which need the same patching and the same help desk, but only some of which are worth a visit. Remote cover handles the bulk, and our head office being in the city means the visit that is worth making happens the same day.