Look after my IT
Cloud support
Raise a request when a cloud service fails or behaves unexpectedly. Engineers troubleshoot and restore your existing resources.
What we handle
- Troubleshoot cloud services that are failing or degraded
- Maintain your already-deployed cloud resources
- Fix availability and performance issues
Devices & systems we support
- Azure subscriptions
- M365 tenant (Exchange, SharePoint, Teams, OneDrive)
- Entra ID
- Azure VMs & resources
- Cost & usage monitoring
Small adjustments included
- Resize a resource within tiers you’ve already provisioned
- Modify the configuration of an existing resource
- Restart or redeploy an existing service
Support keeps it running — brand-new builds are a project
Scope a new project →We do both — they just live in different lanes. Support fixes and maintains what you already have; setting up something you don’t have yet is scoped in Set up something new. These examples are the line on Essentials and Pro — the Ultra level also covers major upgrades and growth projects across the estate we look after.
- Support · Restart a crashed instanceSet up new · Build a new cloud environment
- Support · Fix a database that’s running slowSet up new · Migrate a database to the cloud
- Support · Resize an existing VM within its tierSet up new · Add a new production environment