Satmz Enterprise — custom-scoped IT delivery for organizations of 1,000+ employees across the GCC, run by a dedicated account and delivery team on a Toyota-inspired operating model.

For organizations of 1,000+ employees

Satmz Enterprise

Enterprise IT, run by a team you know by name.

No self-serve. No off-the-shelf pricing.

Your account team

  • Hiba Sadiq

    Hiba Sadiq

    Enterprise Account Manager

    Enterprise Account Manager

    Hiba Sadiq

    Your single commercial point of contact — owns the relationship, SLAs, and quarterly reviews.

  • Years Operating

    20+

  • Mohammed Khir

    Mohammed Khir

    Enterprise Account Manager

    Enterprise Account Manager

    Mohammed Khir

    Runs escalations and renewals, keeping delivery aligned to what your business needs.

  • SLA Availability

    99%

  • Shaima Shaheen

    Shaima Shaheen

    Enterprise Account Manager

    Enterprise Account Manager

    Shaima Shaheen

    Coordinates onboarding and day-to-day account operations across your teams and ours.

  • Afsar

    Afsar

    Manager - Network & Security Infrastructure

    Manager - Network & Security Infrastructure

    Afsar

    Leads firewall and perimeter operations — change control, policy, and 24/7 response.

  • Shadab

    Shadab

    Sr. Team Lead - Service Desk

    Sr. Team Lead - Service Desk

    Shadab

    Heads service-desk and NOC operations — response times and ticket health.

  • Hisham

    Hisham

    Sr. System Administrator

    Sr. System Administrator

    Hisham

    Runs server and data-centre operations — availability, patching, and capacity.

  • Repeat Business

    98%

Real people on your account — hover a face to see what they own.

Trusted by national-scale organizations across Saudi Arabia and the GCC

Your delivery team

The people who run your operation

  • Afsar

    Afsar

    Keeping the perimeter locked down, around the clock

  • Shadab

    Shadab

    Keeping the service desk fast and every ticket healthy

  • Ghause

    Ghause

    Delivering infrastructure projects on time, to scope

  • Hisham

    Hisham

    Keeping servers available, patched, and ready to scale

  • Abdullah

    Abdullah

    10+ years building resilient, high-uptime networks

Case studies

Delivered at national scale

Real solutions, measurable impact — for the organisations that can least afford to get IT wrong.

ALJ Finance

Digital Transformation

ALJ Finance

SAMA-licensed consumer & asset finance


Challenge

Accelerate the business and modernise customer-facing services through a cloud-first digital transformation.

Solution

Standardised network architecture and a native Android app built in Kotlin, delivered iteratively with a dedicated offshore team.


43%

Productivity gain in 3 months

99%

Availability across supported tech

Read the case study
Alamthal Financing

Infrastructure Solutions

Alamthal Financing

SAMA-licensed leasing finance, since 2000


Challenge

Aging, end-of-life infrastructure with single points of failure, no redundancy, and a legacy mail platform to retire.

Solution

A resilient, monitored infrastructure with VEEAM backup and DR, an Azure cost-optimised migration, and a move to Microsoft 365.


99%

Availability across supported tech

5 mo

End-to-end delivery

Read the case study
ETEC

Cyber Security Solutions

ETEC

Saudi education & training evaluation authority


Challenge

Limited visibility across on-premises and multi-cloud systems, with slow detection and remediation of performance issues.

Solution

SolarWinds monitoring across applications and server infrastructure, plus ITSM processes and ISO-aligned documentation.


60%

Lower onsite cost

99%

Availability across supported tech

Read the case study

How we deliver

A delivery model built to improve — not just maintain

One three-tier framework — front-line control, technical operations, and governance — with AI, automation and continuous improvement across all three.

Delivery framework: Tier 3 (SMO / Kaizen) at the top, Tier 2 (L2 Technical, Gemba) on the left, Tier 1 (Front Line Support) on the right, and ACI (Maverick Services) at the base of the head.

ACI— AI / Automation & Continuous Improvement, across all three tiers

01

Tier 1 · Front line

Operations Control Center

  • 24×7 request intake & call logging
  • Dispatch & coordination (onsite / vendor / L2)
  • 24×7 NOC & SOC — monitor, alert, respond
02

Tier 2 · Gemba

Technical Operations (L2)

  • 24×7 remote troubleshooting & resolution
  • Runbooks, SOPs & preventive maintenance
  • Advanced L2 — cloud, network & security
03

Tier 3 · Kaizen

Service Management & Governance

  • Executive & service reviews, SLA / KPI governance
  • Kaizen cadence — huddles & quick wins
  • L3 experts, root-cause analysis & P1 management

An agile, platform-based operating model — sprints, stand-ups, and retrospectives applied to IT operations, with the gains to prove it.

75%Faster service delivery
60%Enhanced collaboration
45%Improved communication
35%Higher service quality

Our approach

Transformation through collaborative working

Transformation is done with you, not to you. Every engagement moves through four collaborative phases — from an honest assessment of where you are to a continuously improving operation.

Discovery

Project Initiation
Gap Assessment

Transform Processes

Kanban Gap-Closure Plan

Deployment

Tooling Install & Alignment
Go-Live

PIR

Sustainment Review

Global delivery

Watching your estate — around the clock, around the world

Follow-the-sun delivery from centres across seven countries — so a dedicated NOC/SOC operations bridge is watching your estate around the clock.

Middle East

Service delivery, NOC / SOC operations bridge, and digitization centre.

Asia

Delivery and engineering capacity at scale.

Europe

Digitization centre and R&D.

North America

Operations bridge for round-the-clock coverage.


Delivering from

Saudi ArabiaU.A.E.UKKazakhstanUSAIndiaTurkey
Dotted world map marking Satmz delivery locations across seven countries

Products & platforms

Need a specific product? Request it as an enterprise.

Search the technologies we license, deploy, and support. Pick one and we’ll scope it for your organization — no self-serve, no list price.

A few of the platforms we run

Microsoft
Amazon Web Services
Oracle
VMware
Cisco
Fortinet
Palo Alto Networks
Dell
NetApp
Red Hat
Veritas
HPE

Credentials

Certifications, Partners & Awards

Engineered, operated, and audited to the standards regulated organizations require.

Certificate
ISO 27001 Certified

ISO 27001 Certified

ISO 9001:2015 Certified

ISO 9001:2015 Certified

ITIL Foundation Certified

ITIL Foundation Certified

The Platforms we Build on
Microsoft
Cisco
Oracle
Red Hat
Awards & Recognition
Top Cybersecurity Company in Saudi Arabia — TechBehemoths · 2022
Top Artificial Intelligence Company in Saudi Arabia — TechBehemoths · 2022
Top Mobile App Development Company in Saudi Arabia — TechBehemoths · 2022
Best IT Services Company — GoodFirms
Top 100 Companies — Fastest Growth — Clutch · 2022
Top Systems Integration Company — Clutch · Saudi Arabia · 2023
Top Staff Augmentation Company — Clutch · Saudi Arabia · 2023
Top Managed Service Provider — Clutch · Saudi Arabia · 2023
Top IT Services Company — Clutch · Saudi Arabia · 2023
Top Cybersecurity Company — Clutch · Saudi Arabia · 2023

Let’s scope your engagement.

Tell us about your estate. A senior specialist replies within two business hours.