Look after my IT
Servers & Storage support
Raise a request when a server, storage system, or virtual desktop has issues. Engineers fix errors, apply routine patches, and keep your existing systems healthy.
What we handle
- Maintain your existing servers, storage, and virtual desktops
- Fix errors and outages, apply routine patches and firmware updates
- Monitor system health on request
Devices & systems we support
- Physical servers (Dell / HPE)
- Windows / Linux server OS
- Hyper-V / VMware VMs
- SAN / NAS storage
- RAID & clusters
- Backup & monitoring agents
Small adjustments included
- Modify the configuration of an existing server or desktop pool
- Restart services and reassign an existing desktop
- Schedule patch timing and tune performance settings
Support keeps it running — brand-new builds are a project
Scope a new project →We do both — they just live in different lanes. Support fixes and maintains what you already have; setting up something you don’t have yet is scoped in Set up something new. These examples are the line on Essentials and Pro — the Ultra level also covers major upgrades and growth projects across the estate we look after.
- Support · A server stopped responding — bring it backSet up new · Set up a new server
- Support · Fix a virtual desktop that’s laggingSet up new · Add 50 new virtual desktops
- Support · A patch failed — fix itSet up new · Upgrade to a new major platform version