Does this include the Microsoft licences themselves?

No. This is support for the tenant, priced per seat. Licences are bought from Microsoft or through us separately, and we will usually find you some savings by reclaiming ones nobody is using.

No, and it is worth being clear about that — Microsoft replicates your data but does not back it up in the sense you would want after a deletion or a ransomware event. Backup is its own area with its own rate.

Can you migrate us to Microsoft 365?

Yes, but a migration is a project rather than a support plan. It is priced on the work involved and quoted separately, and you can get that figure on this site too.

Microsoft 365 support in Jeddah

Email, files and identity looked after per person — not per device, because one member of staff is one seat however many machines they use.

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Microsoft 365 support — from

SAR 400/month, billed annually

Covers 20 Microsoft 365 users — a 20-person office in Jeddah. The per-device rate falls as the estate grows.

Essentials, our entry level. Pro and Ultra add faster response commitments, deeper administration and more hands-on work, and cost more.

On site: Same-day on-site when something needs a person
Response: Committed per level, stated on the plan — not negotiated later
Help desk: Arabic and English, around the clock

What microsoft 365 support covers

Microsoft 365 is where most businesses now keep the things they genuinely cannot lose: email, shared files, and the identity every other system trusts. Support covers the tenant itself — licence assignment, mailbox and account administration, sharing and retention policies, and the sign-in configuration that decides who gets in. It is priced per user rather than per device, because a person with a laptop, a desktop and a phone is still one seat, and pricing them three times would be arithmetic dressed up as a service.

The most common thing we fix on taking over a tenant is not a fault but an accumulation: licences assigned to people who left, files shared with links that never expired, and a sign-in setup that was correct for a twelve-person company and never revisited. Cleaning that up usually pays for a chunk of the plan on licence savings alone, before anything is fixed.

In Jeddah: Jeddah businesses tend to reach Microsoft 365 through growth rather than a decision — a tenant set up years ago for a handful of people, then extended branch by branch. What we usually find is a licence bill larger than the headcount justifies and a sharing configuration nobody has reviewed since it was created.