Look after my IT
Endpoint & Workplace support
Users raise tickets for device or software problems. Engineers fix them and keep your existing workplace tools running.
What we handle
- Fix device and software problems
- Support day-to-day user issues
- Maintain your existing workplace tools
Devices & systems we support
- Windows & macOS laptops and desktops
- iOS & Android mobiles
- Thin clients
- AVD / VDI session hosts
- Intune / MDM-enrolled endpoints
- EDR & monitoring agents (Site24x7)
Small adjustments included
- Adjust settings on an existing device
- Install software that’s already approved in your environment
- Fix a broken configuration
Support keeps it running — brand-new builds are a project
Scope a new project →We do both — they just live in different lanes. Support fixes and maintains what you already have; setting up something you don’t have yet is scoped in Set up something new. These examples are the line on Essentials and Pro — the Ultra level also covers major upgrades and growth projects across the estate we look after.
- Support · Fix a laptop that won’t startSet up new · Deploy a new tool to the whole company
- Support · Reinstall approved software on a deviceSet up new · Set up 30 new laptops for new hires
- Support · Fix a misconfigured email clientSet up new · Migrate everyone to a new device platform
