Satmz

Endpoint & Workplace

Modern devices, managed properly

Three ways to get started · fixed scope, fixed price

What’s covered

Endpoint & Workplace services — what’s included

Exactly what Satmz covers for your endpoint & workplace — what we keep running, what we can change, and what we build new. Fixed scope, fixed price, no discovery call.

Look after my IT

Endpoint & Workplace support

Users raise tickets for device or software problems. Engineers fix them and keep your existing workplace tools running.

What we handle

  • Fix device and software problems
  • Support day-to-day user issues
  • Maintain your existing workplace tools

Devices & systems we support

  • Windows & macOS laptops and desktops
  • iOS & Android mobiles
  • Thin clients
  • AVD / VDI session hosts
  • Intune / MDM-enrolled endpoints
  • EDR & monitoring agents (Site24x7)

Small adjustments included

  • Adjust settings on an existing device
  • Install software that’s already approved in your environment
  • Fix a broken configuration

Support keeps it running — brand-new builds are a project

Scope a new project →

We do both — they just live in different lanes. Support fixes and maintains what you already have; setting up something you don’t have yet is scoped in Set up something new. These examples are the line on Essentials and Pro — the Ultra level also covers major upgrades and growth projects across the estate we look after.

  • Support · Fix a laptop that won’t startSet up new · Deploy a new tool to the whole company
  • Support · Reinstall approved software on a deviceSet up new · Set up 30 new laptops for new hires
  • Support · Fix a misconfigured email clientSet up new · Migrate everyone to a new device platform
Build my support plan

Improve what I have

Endpoint & Workplace changes & upgrades

Upgrade, package, and reconfigure across the devices you already have.

Changes & upgrades we make

  • Windows 10 → 11 upgrades
  • Intune policy packs
  • FSLogix profile tuning
  • App packaging & removal
  • Driver & firmware updates
  • Autopilot configuration

What you get

  • The change implemented on your existing systems
  • A change and rollback plan for anything touched in production
  • Post-change validation and confirmation it’s working
  • A short record of exactly what changed
Configure a change

Set up something new

New Endpoint & Workplace builds & projects

Stand up new device management and virtual desktops from scratch.

What we build

  • Greenfield Intune / Autopilot tenant
  • macOS MDM programme (Jamf / Intune)
  • New AVD host pool + FSLogix build
  • Fleet imaging & enrollment

What you get

  • The new environment or system built to the agreed scope
  • Configuration and integration into your existing setup
  • Validation and testing against the defined scope
  • As-built documentation and a clean handover

How we deliver it — our framework

  1. 01
    You tell us what to set up

    Pick the area and how much you’re rolling out, and add any specifics.

  2. 02
    We confirm scope, timeline & price

    We define the deliverables, a timeline, and a fixed price before any work starts.

  3. 03
    We build, validate and hand over

    We deliver to the agreed scope, validate it, and hand over with full documentation.

Scope a project

Endpoint & Workplace — frequently asked questions

Not sure which Endpoint & Workplace service fits?

Answer a few quick questions and we’ll take you straight to the right place — based on your size, environment, and goals.