IT annual maintenance contracts (AMC) in Saudi Arabia
An AMC is a year of IT support agreed up front. Ours is priced area by area, so you can see exactly what the year buys before you sign it — and renew on what you actually used rather than on last year’s number plus a percentage.
ISO 27001 Certified · ISO 9001:2015 Certified · ITIL Foundation Certified. Named Top Managed Service Provider in Saudi Arabia by Clutch, 2023. SAT Microsystems has delivered IT in the Kingdom since 2003.
What a year costs
Priced by the year, area by area
No competitor in this market publishes an AMC figure at all. These are ours, for a 20-person office, computed from the same rates the checkout charges from. Include one area or all of them.
CCTV & Surveillance
4 cameras and 1 recorder
from SAR 540/yearSAR 45 a month
Network & Connectivity
1 firewall, 1 switch and 2 wireless access points
from SAR 3,312/yearSAR 276 a month
Security & Identity
20 staff on multi-factor sign-in and 20 devices on antivirus
from SAR 3,600/yearSAR 300 a month
Servers & Virtualization
1 physical server and 1 virtual machine
from SAR 4,536/yearSAR 378 a month
Backup & Recovery
20 laptops and 1 server backed up
from SAR 4,788/yearSAR 399 a month
Cloud
20 Microsoft 365 users
from SAR 4,800/yearSAR 400 a month
Endpoint & Workplace
20 laptops and 1 printer
from SAR 15,228/yearSAR 1,269 a month
Those are the Essentials figures on annual billing. Pro and Ultra add faster response commitments, deeper administration and more hands-on work, and cost more.
Plain definition
What an IT AMC actually is
An IT annual maintenance contract covers the upkeep of the equipment and systems you already own, for a fixed term, usually twelve months. It is the same work as a monthly support plan — monitoring, patching, a help desk, fixing what breaks, an engineer on site when one is needed — bought and budgeted as a year rather than as a subscription.
Most AMCs in this market are quoted as a single figure for "IT maintenance", with the contents described in a paragraph and the renewal negotiated from last year's price. That works until you need to know what you are actually paying for a particular part of it, or until something is added mid-year and nobody can say what it should cost.
Ours is the same annual commitment with the contents itemised: every device class and every user seat is priced on its own, the figures are published on this site, and the contract is the sum of the parts you chose. Nothing is bundled in that you did not ask for, and nothing is left vague enough to argue about later.
How it works
From estimate to renewal
- 01
Price the year yourself
Enter what you have — laptops, servers, firewalls, Microsoft 365 seats, cameras — and the annual figure is computed on screen from published rates. No call, no form in front of the number.
- 02
Get it itemised
You receive a quotation listing every line and what it covers, plus a proposal you can forward to whoever signs off the budget. Nothing is charged when you submit it.
- 03
Choose annual or monthly billing
Annual billing costs less than paying month to month, and the difference is shown on screen rather than implied. The scope is identical either way.
- 04
Renew on what you actually run
At renewal the estate is repriced against the same published rates. If you retired ten machines, the number goes down — which is not how a lump-sum AMC renewal usually behaves.
Scope
What the contract covers — and what it does not
Stated up front, because the exclusions are where an annual contract usually turns into an argument.
Included
- Monitoring of every covered device and system, around the clock, all year.
- Patching and updates to operating systems and applications, on an agreed schedule.
- An always-on help desk your staff reach directly, with no cap on the number of requests.
- Diagnosis and repair of faults in the equipment and software the contract lists.
- Small adjustments inside your existing setup — a firewall rule, a mailbox permission, a new starter set up on kit you already own.
- Coordination with your own vendors and suppliers on cases that involve them.
- On-site attendance when a fault cannot be resolved remotely.
- Monthly reporting on what was raised, what was resolved, and what is trending.
Priced separately
- Installing something you do not yet own — a new firewall, a new server, a new site. That is a project, scoped and priced before it starts.
- Expanding or upgrading what you already run, beyond a small adjustment. That is a change, and it is priced the same transparent way.
- The hardware itself. An AMC maintains equipment; it does not replace it. If a device is beyond repair we tell you what it costs to replace, at the published rate.
- Third-party licence and subscription fees, which stay yours and are billed by the vendor.
- Devices and users not listed on the contract — though adding them mid-year is simply the published rate for those items, not a renegotiation.
Is it right for you?
When an annual contract is the better shape
The scope and the engineers are identical either way. These are the situations where buying it as a year genuinely helps.
Your budget is set annually
If IT maintenance is a line in a yearly budget that has to be approved once and then left alone, an annual contract matches how the money is actually authorised. Annual billing also costs less than paying month to month.
Procurement wants one document
Tenders and purchase orders in this market are usually written against a term and a total. An itemised annual contract gives finance a defensible number and gives you a line-by-line basis for it, rather than a single figure nobody can interrogate.
You run several sites
Multi-site estates are where lump-sum AMCs go wrong: nobody can say what one branch costs, so opening or closing one becomes a negotiation. Priced per device and per user, each site has a number of its own.
You are replacing an incumbent
If you already hold an AMC and want to compare, an itemised quotation is the only way to see whether you are paying more or less for the same coverage. Most renewal quotes cannot be compared because neither states what is inside.
The difference
What most AMCs look like, and what this one does
One lump sum for "IT maintenance"
Every area priced on its own, and the contract is the sum of what you picked
Scope described in a paragraph
Scope itemised per device class and per user, on the quotation before you sign
Renewal quoted as last year plus a percentage
Renewal repriced on what you actually run — smaller estate, smaller number
Adding a site mid-year means a negotiation
Adding a site mid-year is the published rate for those devices
Price on request
Published, and you can compute your own before you contact anyone
Questions
What buyers ask about IT annual maintenance contracts
Keep reading
Related
- IT support in Saudi ArabiaThe same service, month by month — with the response commitments
- IT outsourcingHand the function over, or add engineers to your team
- What IT support costsEvery area priced separately, computed from the real rate card
- Cities we coverOn-site attendance in 20 cities across the Kingdom
See what your AMC should cost
Enter what you have and the annual figure is on screen in about three minutes, itemised, with a proposal you can forward. Nothing is charged and no call is required first.