Do you cover cloud servers as well as physical ones?

Yes, at the same rate. Physical servers, virtualization hosts and cloud VMs price identically, because the administration work is comparable whatever it runs on.

Is backup part of this?

No — deliberately. Monitoring a server and being able to restore it are different promises, and bundling them lets one hide behind the other. Backup and recovery is its own area with its own rate.

In a maintenance window agreed with you, not at our convenience. For most businesses that is outside trading hours; for anyone running around the clock we schedule around the quietest period.

Server support in Jeddah

Physical servers and virtual machines patched, monitored and capacity-checked — including the ones everybody forgot are still running.

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Server support — from

SAR 378/month, billed annually

Covers 1 physical server and 1 virtual machine — a 20-person office in Jeddah. The per-device rate falls as the estate grows.

Essentials, our entry level. Pro and Ultra add faster response commitments, deeper administration and more hands-on work, and cost more.

On site: Same-day on-site when something needs a person
Response: Committed per level, stated on the plan — not negotiated later
Help desk: Arabic and English, around the clock

What server support covers

Server support is unglamorous and it is where the serious outages live. A file server out of disk, a hypervisor host running six months behind on patches, a virtual machine somebody spun up for a project in 2022 and never turned off — none of these announce themselves until they take something down. Every physical server and virtual machine on your plan is monitored for health, capacity and availability, patched on a maintenance schedule agreed with you rather than whenever is convenient for us, and reviewed for the drift that accumulates in any estate nobody is watching.

The work covers physical hosts, virtualization platforms and cloud VMs on the same footing, because most estates are now a mix and pretending otherwise creates gaps. Where servers hold data that matters, backup is a separate area with its own rate — deliberately, because a server being monitored and a server being recoverable are different promises and should not be sold as one.

In Jeddah: A lot of Jeddah estates keep one or two servers doing something specific — a POS back end, a file share, an application the business runs on — rather than a real server room. The risk there is concentration: a single machine nobody monitors carrying something the business cannot trade without, which is exactly the case where monitoring and tested backup earn their cost.