Do you support Macs as well as Windows?

Yes. Macs are supported and managed the same way, and there is a dedicated macOS management programme if you run a fleet of them rather than a handful.

What happens when a laptop physically breaks?

We diagnose it, handle the warranty claim with the vendor, and get the person working again in the meantime. Replacement hardware itself is quoted separately — support covers the work, not the parts.

Can you cover only some of our machines?

Yes. You count what you want covered and that is what you pay for. Most businesses start with the machines that would stop work if they failed and add the rest later.

Computer support in Madinah

The laptops, desktops and POS terminals your staff actually sit in front of — monitored, patched, and fixed by someone who answers.

Price your estate Ask a question first

Computer support — from

SAR 1,269/month, billed annually

Covers 20 laptops and 1 printer — a 20-person office in Madinah. The per-device rate falls as the estate grows.

Essentials, our entry level. Pro and Ultra add faster response commitments, deeper administration and more hands-on work, and cost more.

On site: On-site visits scheduled to your response band
Response: Committed per level, stated on the plan — not negotiated later
Help desk: Arabic and English, around the clock

ISO 27001 Certified · ISO 9001:2015 Certified · ITIL Foundation Certified. Named Top Managed Service Provider in Saudi Arabia by Clutch, 2023. SAT Microsystems has delivered IT in the Kingdom since 2003.

What computer support covers

Computer support is the part of IT everyone notices, because it is the part that stops people working. A machine that will not boot on a Sunday morning, a laptop three months behind on updates, a new starter with no device ready — these are small problems that cost a working day each, and they are what a support plan is judged on. Every desktop, laptop and point-of-sale terminal on your plan is monitored continuously, patched on a schedule rather than when somebody remembers, and covered by a help desk your staff can reach directly without going through you.

Pricing is per device and falls as the fleet grows, because looking after a hundred laptops is not a hundred times the work of looking after one. There is no minimum estate and no bundling: if the machines are the only thing you want covered, that is a complete plan. Printers and tablets sit on the same card at their own rate, so the shared printer nobody owns finally has somebody responsible for it.

In Madinah: Madinah businesses usually run without anyone technical on site, so the person who notices a slow or failing computer is the pharmacist, the receptionist or the hotel night manager — and they need someone to call who answers. Computer support here leans on remote monitoring and a direct help desk more than on visits: a failing disk, a machine that has stopped taking updates or a till running out of space is found and dealt with before it stops a shift. When a machine does need hands, the visit is scheduled against the response band on your plan, stated up front.