Look after my IT
Security & Identity support
Raise a ticket when there’s a security alert or issue. Our engineers investigate and resolve it using your existing security tools.
What we handle
- Investigate alerts and suspicious activity
- Maintain your existing security tools: EDR, firewall configs, policies
- Fix misconfigurations and security issues
Devices & systems we support
- Directory services, SSO, MFA & privileged access
- EDR / XDR, antivirus, encryption & data-loss prevention
- Managed SOC with the SIEM pipeline behind it
- Vulnerability scanning and remediation cycles
- Readiness for NCA ECC, SAMA CSF, PDPL, ISO 27001, PCI DSS
Small adjustments included
- Tweak an existing security rule: thresholds, allowed IPs, ports
- Adjust alert sensitivity within your current tools
- Update an existing policy without changing its structure
Support keeps it running — brand-new builds are a project
Scope a new project →We do both — they just live in different lanes. Support fixes and maintains what you already have; setting up something you don’t have yet is scoped in Set up something new. These examples are the line on Essentials and Pro — the Ultra level also covers major upgrades and growth projects across the estate we look after.
- Support · Adjust an alert threshold that’s too noisySet up new · Set up a Zero Trust architecture
- Support · Fix an EDR agent that stopped reportingSet up new · Roll out EDR to a new office
- Support · Update an allowed IP on an existing firewall ruleSet up new · Write a new security policy from scratch