Satmz

IT support in Madinah

Hospitality, retail and healthcare supported remotely around the clock, with the response commitment stated on the plan rather than agreed after an incident.

Who we look after in Madinah

  • Taiba Madinah HotelTaiba Madinah HotelHospitality
  • Aqeeq HotelsAqeeq HotelsHospitality
  • IHGIHGInternational hotel group
On site
On-site visits scheduled to your response band
Response
Committed per level, stated on the plan — not negotiated later
Help desk
Arabic and English, around the clock
  • ISO 27001 — Information Security
  • ISO 9001 — Quality Management
  • ITIL v5 Certified
  • Top Managed Service Provider in Saudi Arabia — Clutch, 2023
  • Top IT Services Company in Saudi Arabia — Clutch, 2023
  • Top Cybersecurity Company in Saudi Arabia — Clutch, 2023
  • Best IT Services Company — GoodFirms

ISO 27001 Certified · ISO 9001:2015 Certified · ITIL Foundation Certified. Named Top Managed Service Provider in Saudi Arabia by Clutch, 2023. SAT Microsystems has delivered IT in the Kingdom since 2003.

What IT support looks like in Madinah

Madinah businesses tend to run lean IT with high consequences: a hotel where the front desk cannot check anyone in if the network drops, a pharmacy chain where the till and the stock system are the same machine, a clinic where records have to be both available and protected. Most have no on-site technical person, which makes remote monitoring the whole game — a problem found and fixed before anyone notices beats a fast response to a phone call. Computer support, network support and data backup are where nearly every plan here starts; Microsoft 365 support and cybersecurity come next, usually once a supplier or an insurer asks. Each is priced separately, and the figure is on the site rather than in a proposal. Hospitality is the other pattern here: hotels where the front desk cannot check anyone in if the network drops, and where the significant maintenance has to happen outside the periods that matter most. Where a business runs several outlets rather than one site, the branch plan is usually the better shape — a published figure per location instead of a total renegotiated whenever another opens.

What we support

Priced before you call

Each area is priced on its own for a 20-person office in Madinah, so you can cover the parts you want and leave the rest. The rate falls as your estate grows.

These are Essentials prices — our entry level.

Pro and Ultra add faster response commitments, deeper administration and more hands-on work, and cost more. Every figure is the annual-billing rate. See how each area is priced.

Questions

Working with us in Madinah

See what it costs before you speak to anyone

Configure your estate, get an itemised quotation on screen and a proposal you can forward. Nothing is charged.