IT Outsourcing

Quara Finance

Finance firm standardising IT operations

Environment documented to norms: ISOEnvironment documented to norms
Incident & problem mgmt live: ITSMIncident & problem mgmt live

About the client

Quara Finance set out to standardise its IT processes with a more structured documentation system — reducing IT costs, building a predictable IT organisation, and mitigating risk through stronger governance and financial cost control.

The challenge

Quara Finance wanted to standardise its processes with a more structured documentation system, reduce IT costs, and build a predictable IT organisation that minimised mishaps.

Underpinning it all was a need to mitigate risk — from financial cost control to stronger governance.

The solution

SAT implemented IT Service Management on ManageEngine ServiceDesk Plus and Asset Explorer — giving Quara Finance a single, structured system for service delivery and asset tracking.

The result

SAT successfully implemented Incident and Problem management within the agreed timelines, increasing productivity and documenting the whole environment in compliance with ISO norms.

Measurable impact

What changed for the business

Standardised ITSM on ManageEngine ServiceDesk Plus and Asset Explorer
Incident and Problem management delivered on timeline
Whole environment documented in compliance with ISO norms
More predictable IT operations and stronger governance

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