IT OutsourcingCasual-dining chain — 50 branches, 20 cities
About the client
Chili's runs a nationwide casual-dining footprint in Saudi Arabia — around 50 branches across 20 cities, each depending on point-of-sale, kitchen and back-office systems that have to stay up through every service.
With around 50 branches spread across 20 cities, Chili's needed IT support that reached every location fast — point-of-sale terminals, kitchen systems and back-office IT all directly affect the ability to serve customers.
The estate needed both instant remote response and hands-on onsite engineers, with high uptime as the baseline expectation.
SAT put a managed support model in place: remote support that responds in seconds for the majority of issues, backed by full onsite engineer support for anything that needs hands on hardware.
Point-of-sale machines, kitchen systems and branch infrastructure are managed centrally, keeping every location consistent.
Branches run at consistently high uptime with satisfied users, and issues are resolved quickly — whether remotely or onsite.
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