Satmz

For retail & multi-branch businesses

Branch Support: retail IT support for every store you run

Monitoring, help desk, and field support across the whole estate — one plan, one number to call.

A branch that cannot take payment is a branch that is closed. Branch Support is managed IT support built for multi-site retail: 24×7 monitoring on every store, a help desk your staff can reach at any hour, and engineers who resolve the problem rather than logging it and waiting. POS, CCTV, network, printers, and the rest — covered under one SLA-based plan, priced per branch.

Build my branch planHow it works
Model
Per branch, per month · 1-year contract
Response SLA
From 15 minutes
Coverage
Nationwide across Saudi Arabia

How we keep branches trading

Head-office IT can wait an afternoon. A store cannot. Retail support is judged on how quickly trading resumes, so that is what the whole plan is built around — one team that already knows what every branch runs, reachable the moment something stops.

  • We watch every branch around the clock

    24×7 monitoring and real-time alerts mean we usually know before your store manager does, and a response SLA from 15 minutes means the clock on lost trading is short. Maximum uptime is the metric the plan is judged on.

  • One number, and we take it from there

    Your staff log a fault the same way whether it is a card terminal in Khobar or a camera in Abha, and it lands with a team that already knows that branch. Unlimited tickets on every level — we never ration support to protect a margin.

  • We keep the whole estate visible

    Device and asset management across every branch, with a health dashboard that shows all of them at a glance and warranty tracking that tells you before something expires rather than after.

What Branch Support covers

Every plan starts with round-the-clock watch over the estate: 24×7 monitoring, real-time alerts, an always-on help desk, and a health dashboard that shows every branch at a glance. Above that, the level you choose sets how far we go — from watching and coordinating, through fixing and running the day-to-day, up to proactive engineering with an assigned senior engineer on your account.

  • Branch Essentials — we watch and coordinate

    Monitoring, instant alerts, ticketing, and issue coordination across every site. 45-minute response SLA.

  • Branch Pro — we manage and fix

    Everything in Essentials, plus resolution rather than reporting, daily upkeep, and standard operational procedures run for you. 30-minute response SLA.

  • Branch Ultra — we protect and improve

    Everything in Pro, plus proactive issue handling, engineering and planning work, an assigned L3 engineer, and business-aligned reporting. 15-minute response SLA.

One point of contact for the whole estate

Every branch, every device type, one number and one system. Your store managers log a fault the same way whether it is a card terminal in Khobar or a camera in Abha, and it lands with a team that already knows what that branch runs. Tickets are unlimited on every level — we do not ration support to protect a margin.

In every plan, in every branch

The floor under all three levels, whichever you choose.

  • 24×7 active monitoring across every branch
  • Real-time alerts with full coordination
  • Enterprise monitoring and ticketing platform licence bundled
  • Health dashboard with clear visibility of every site
  • Unlimited tickets — no per-request fees and no caps
  • Free ticket logging through our system or the call centre

How it works

  1. 01

    Tell us how many branches you run

    The plan is priced for one branch and multiplied across the estate.

  2. 02

    Describe a typical branch

    POS and branch PCs, CCTV, firewall, switch, wireless, routers. This is what the plan will cover.

  3. 03

    Choose your level

    Essentials, Pro, or Ultra — the response SLA and how far we go beyond monitoring are what separate them.

  4. 04

    Add on-site presence or hardware cover

    Optional: scheduled or dedicated on-site visits, and a hardware AMC where we hold spares and cover replacement.

Build my branch plan

Who this is for

Branch Support is built for estates, not single offices.

  • Retail chains with 5 or more storesThe point at which per-site local technicians stop being cheaper than one managed plan.
  • Restaurant and QSR groupsWhere a POS outage at peak trading is the most expensive hour of the week.
  • Pharmacy and clinic networksRegulated sites that need incident management with an auditable trail.
  • Chains spread across the KingdomNationwide service matters most when your branches are nowhere near your head office.

How it is priced

Per branch, per month, on a 1-year contract, and shown to you in the configurator before you speak to anyone. The plan scales with the estate rather than with a negotiation.

  • The level you choose sets the rate and the response SLA
  • Priced for one typical branch, then multiplied across your branch count
  • Unlimited tickets on every level, with each level’s cover set out in the tier table
  • Optional add-ons: on-site presence by cadence, and a hardware AMC with spares held

What sits outside a support plan

Branch Support looks after the estate you already run. Two adjacent needs are separate products, so you are never paying for one inside the other.

  • Opening and commissioning a new branch — that is Branch Opening, a one-off project
  • Buying the hardware itself — that is Procurement+, our supply and deployment agreement
  • Major upgrades and growth projects on Essentials and Pro — these are included on Ultra

Common questions

Questions buyers ask us

Branch Opening

Opening new stores? We install, configure, and commission the tech in each one — priced per branch, before you commit.

See Branch Opening

Procurement+

Buy your hardware through one agreement: authorised-channel sourcing, protected pricing, and delivery assurance.

See Procurement+

See your branch plan price

Tell us your branch count and what a typical store runs. Your per-branch and total price appear immediately — no call, nothing charged.

Build my branch plan