Look after my IT
Network & Connectivity support
Contact us when connectivity or performance drops. Engineers troubleshoot and fix issues on your existing network.
What we handle
- Troubleshoot connectivity and performance issues
- Maintain your existing routers, switches, and firewalls
- Fix outages and instability
Devices & systems we support
- Firewalls (FortiGate / Cisco / Palo Alto)
- Switches & routers
- Access points
- VPN gateways
- Load balancers
- SD-WAN edges
Small adjustments included
- Modify an existing firewall rule — not create new ones
- Adjust routing or bandwidth settings on existing devices
- Update the configuration of a device already in place
Support keeps it running — brand-new builds are a project
Scope a new project →We do both — they just live in different lanes. Support fixes and maintains what you already have; setting up something you don’t have yet is scoped in Set up something new. These examples are the line on Essentials and Pro — the Ultra level also covers major upgrades and growth projects across the estate we look after.
- Support · Fix a VPN that keeps droppingSet up new · Set up the network for a new office
- Support · Re-prioritise bandwidth on an existing VLANSet up new · Add a new VLAN for a department
- Support · Modify a rule on your current firewallSet up new · Install a new firewall
