Satmz

Network solutions and support in Saudi Arabia

Fast, secure, reliable connectivity — built right the first time

IT support — from

SAR 276/month, billed annually

Covers 1 firewall, 1 switch and 2 wireless access points. Configure your own estate for an exact price.

Three ways to get started · fixed scope, fixed price
  • ISO 27001 — Information Security
  • ISO 9001 — Quality Management
  • ITIL v5 Certified
  • Top Managed Service Provider in Saudi Arabia — Clutch, 2023
  • Top IT Services Company in Saudi Arabia — Clutch, 2023
  • Top Cybersecurity Company in Saudi Arabia — Clutch, 2023
  • Best IT Services Company — GoodFirms

ISO 27001 Certified · ISO 9001:2015 Certified · ITIL Foundation Certified. Named Top Managed Service Provider in Saudi Arabia by Clutch, 2023. SAT Microsystems has delivered IT in the Kingdom since 2003.

Network & Connectivity

Managed network support for Saudi businesses

Most network problems in an office are not dramatic. Wi-Fi that drops in the meeting room, a branch that loses its link to head office, a firewall nobody has looked at since it was installed. We look after the routers, switches, firewalls and access points you already run: faults diagnosed and fixed remotely, configuration kept in order, and an engineer on site in 20 cities when the job needs hands.

Support is priced per device and published, and the per-device rate falls as the estate grows, so a single office and a fifty-branch network both get a number they can check before anyone calls. When the network needs to change rather than be kept running — new firewall rules, more access points, a new site to cable and connect — that is its own job, priced on screen, so support never quietly turns into a project you did not agree to.

What’s covered

Network services — what’s included

Exactly what Satmz covers for your network & connectivity — what we keep running, what we can change, and what we build new. Fixed scope, fixed price, no discovery call.

Price my IT support

Network & Connectivity support

Contact us when connectivity or performance drops. Engineers troubleshoot and fix issues on your existing network.

What we handle

  • Troubleshoot connectivity and performance issues
  • Maintain your existing routers, switches, and firewalls
  • Fix outages and instability

Devices & systems we support

  • Firewalls (FortiGate / Cisco / Palo Alto)
  • Switches & routers
  • Access points
  • VPN gateways
  • Load balancers
  • SD-WAN edges

Small adjustments included

  • Modify an existing firewall rule, not create new ones
  • Adjust routing or bandwidth settings on existing devices
  • Update the configuration of a device already in place

Support keeps it running — brand-new builds are a project

Scope a new project →

We do both — they just live in different lanes. Support fixes and maintains what you already have; setting up something you don’t have yet is scoped in “Set up something new”. These examples are the line on Essentials and Pro — the Ultra level also covers major upgrades and growth projects across the estate we look after.

  • Support · Fix a VPN that keeps droppingSet up new · Set up the network for a new office
  • Support · Re-prioritise bandwidth on an existing VLANSet up new · Add a new VLAN for a department
  • Support · Modify a rule on your current firewallSet up new · Install a new firewall
Build my support plan

Modify or tune my IT setup

Network & Connectivity changes & upgrades

Adjust and extend the network you already have.

Changes & upgrades we make

  • Firmware upgrades
  • Firewall rule / policy changes
  • VLAN / subnet adds
  • QoS tuning
  • Like-for-like appliance swap
  • Bandwidth changes

What you get

  • The change implemented on your existing systems
  • A change and rollback plan for anything touched in production
  • Post-change validation and confirmation it’s working
  • A short record of exactly what changed
Configure a change

Set up something new

New Network & Connectivity builds & projects

Design and build new network infrastructure.

What we build

  • New firewall deployment
  • Network re-architecture
  • Multi-site SD-WAN rollout
  • Greenfield site cabling & build
  • Network access control (NAC)

What you get

  • The new environment or system built to the agreed scope
  • Configuration and integration into your existing setup
  • Validation and testing against the defined scope
  • As-built documentation and a clean handover

Typical projects, priced

How we deliver it — our framework

  1. 01
    You tell us what to set up

    Pick the area and how much you’re rolling out, and add any specifics.

  2. 02
    We confirm scope, timeline & price

    We define the deliverables, a timeline, and a fixed price before any work starts.

  3. 03
    We build, validate and hand over

    We deliver to the agreed scope, validate it, and hand over with full documentation.

Scope a project

Network & Connectivity — frequently asked questions

Not sure which network service fits?

Answer a few quick questions and we’ll take you straight to the right place — based on your size, environment, and goals.