Look after my IT
Backup & Recovery support
Contact us when a backup fails or you need data restored. Engineers fix the issue or recover your data.
What we handle
- Monitor backup success and failures on request
- Restore data from your existing backups
- Fix failing or broken backup jobs
Devices & systems we support
- Backup jobs (Veeam / Azure Backup)
- Replication health
- Backup repositories
- Restore requests
- Backup agents
Small adjustments included
- Adjust backup schedules within your existing plan
- Change retention within your current limits
- Reconfigure an existing backup job
Support keeps it running — brand-new builds are a project
Scope a new project →We do both — they just live in different lanes. Support fixes and maintains what you already have; setting up something you don’t have yet is scoped in Set up something new. These examples are the line on Essentials and Pro — the Ultra level also covers major upgrades and growth projects across the estate we look after.
- Support · Restore files a user deleted by mistakeSet up new · Add a new server to the backup plan
- Support · Fix a nightly backup that keeps failingSet up new · Design a disaster recovery strategy
- Support · Change an existing job’s scheduleSet up new · Increase backup storage capacity