Satmz

IT support in Makkah

Hotels, retail and hospitality that cannot afford a system failure in peak season — monitored continuously, priced per device, published up front.

Who we look after in Makkah

  • Makarem Ajyad HotelMakarem Ajyad HotelHospitality
  • IHGIHGInternational hotel group
On site
On-site visits scheduled to your response band
Response
Committed per level, stated on the plan — not negotiated later
Help desk
Arabic and English, around the clock

What IT support looks like in Makkah

IT in Makkah runs on a calendar nobody else has. Hotels, catering, retail and transport operators here spend most of the year at one level of demand and then a short period at several times it, and the systems that cope are the ones that were maintained in the quiet months rather than patched during the peak. That shapes what support looks like: network support on the wireless and firewalls that carry far more load than their day-to-day average, computer support across front-desk and back-office machines, and CCTV that is actually verified as recording rather than assumed. Backup and Microsoft 365 support sit underneath, because the booking records and the staff accounts are the things a hotel genuinely cannot rebuild. Where a business runs several outlets rather than one site, the branch plan is usually the better shape — a published figure per location instead of a total renegotiated each season. Every area carries a rate you can read on this site rather than a seasonal quote that arrives when demand is already high.

What we support

Priced before you call

Each area is priced on its own for a 20-person office in Makkah, so you can cover the parts you want and leave the rest. The rate falls as your estate grows.

These are Essentials prices — our entry level.

Pro and Ultra add faster response commitments, deeper administration and more hands-on work, and cost more. Every figure is the annual-billing rate. See how each area is priced.

Questions

Working with us in Makkah

See what it costs before you speak to anyone

Configure your estate, get an itemised quotation on screen and a proposal you can forward. Nothing is charged.