Remote support
Remote network monitoring and management
Monitoring, firewall policy, configuration and firmware are all keyboard work, and we hold every device configuration centrally — so when hardware is swapped, the replacement comes back up as itself in minutes.
Delivered remotely from our Jeddah and Riyadh operations centres.
Remote support — from
USD 97/month, billed annually
Covers 1 firewall, 2 access switches and 4 wireless access points. Configure your own estate for an exact price.
Shown in US dollars, billed in SAR at a fixed rate.
What we look after
- Firewalls and their policy
- Core switching and routing
- Access switches
- Wireless access points and controllers
- Load balancers
Delivered entirely remotely
Everything a network engineer does at a keyboard, we do — monitoring, policy, configuration and firmware — with every device configuration held centrally so a replacement is restored in minutes.
- Continuous monitoring of every managed device, with real-time alerting
- Firewall policy, rule review and change management
- Configuration management and backup of device configs
- Firmware updates in agreed windows
- Fault diagnosis, down to the failed port or device
- Performance and capacity monitoring across links
When hardware fails. We diagnose the fault, specify exactly what needs replacing, manage the vendor RMA, and configure the replacement once it is in place. Someone local racks it; everything either side of that is ours.
How it works
Secure management access into your network, monitoring against our own platform, and configuration backups held so a replacement device can be restored in minutes.
- Every managed device is monitored continuously, not polled occasionally
- Configurations are backed up on every change, so a swap-out is quick
- Firewall rule changes go through review, not straight to production
- When hardware fails, we specify the replacement and pre-stage its config
Questions
Other areas we cover remotely
- CloudYour cloud estate has no physical location, so neither does supporting it. This is the one part of IT where remote delivery is not a compromise — it is simply how it works.Read more
- Endpoint & WorkplaceEvery laptop reports to us wherever it is. A device in a home office three time zones from your head office is no harder for us to look after than one at the next desk.Read more
- Security & IdentitySecurity is the one area where distance genuinely does not matter — attacks arrive over the network, and so does the defence. Priced per component, because nobody buys "security" in the abstract.Read more
Price your support plan
Answer a few questions about what you run. You will see the monthly figure as you go, and an itemised proposal reaches your inbox in minutes. Nothing is charged.