Remote support
Remote CCTV system monitoring
We look after the system your cameras record into — recorders, video management software, retention, access and stream health. Most CCTV failures happen there rather than at the camera, and every one of them is caught from here.
Delivered remotely from our Jeddah and Riyadh operations centres.
Remote support — from
USD 22/month, billed annually
Covers 8 cameras and 1 recorder. Configure your own estate for an exact price.
Shown in US dollars, billed in SAR at a fixed rate.
What we look after
- Recorders — NVR and DVR health, uptime and storage
- Video management software and its updates
- Recording retention — proof that footage is kept as long as policy says
- Camera stream health — spotting a camera that has gone offline or is recording black
- User access, permissions and audit trails
Delivered entirely remotely
This looks after the system your cameras record into — the recorders, the software, the retention and the access. Most CCTV failures are not physical, and every one of those is caught from here.
- Recorder and VMS health monitoring, with alerting on failure
- Verification that recording is actually happening and retention is being met
- Firmware and software updates on recorders and management software
- Storage capacity management and failure prediction
- User accounts, permissions and access audit trails
- Stream monitoring — alerting when a camera stops reporting or goes black
When hardware fails. We diagnose the fault, specify exactly what needs replacing, manage the vendor RMA, and configure the replacement once it is in place. Someone local racks it; everything either side of that is ours.
How it works
Monitoring into your recorders and video management platform, so a failure is caught when it happens rather than when someone asks for footage.
- Recorders are watched continuously, including whether they are actually recording
- Retention is verified against your policy, not assumed
- A camera that drops offline or starts recording black raises an alert
- Access and permission changes are handled and logged by us
Questions
Other areas we cover remotely
- CloudYour cloud estate has no physical location, so neither does supporting it. This is the one part of IT where remote delivery is not a compromise — it is simply how it works.Read more
- Endpoint & WorkplaceEvery laptop reports to us wherever it is. A device in a home office three time zones from your head office is no harder for us to look after than one at the next desk.Read more
- Security & IdentitySecurity is the one area where distance genuinely does not matter — attacks arrive over the network, and so does the defence. Priced per component, because nobody buys "security" in the abstract.Read more
Price your support plan
Answer a few questions about what you run. You will see the monthly figure as you go, and an itemised proposal reaches your inbox in minutes. Nothing is charged.