Remote support
Remote cloud support, from anywhere to anywhere
Your cloud estate has no physical location, so neither does supporting it. This is the one part of IT where remote delivery is not a compromise — it is simply how it works.
Delivered remotely from our Jeddah and Riyadh operations centres.
Remote support — from
USD 133/month, billed annually
Covers 25 Microsoft 365 users. Configure your own estate for an exact price.
Shown in US dollars, billed in SAR at a fixed rate.
What we look after
- Microsoft 365 tenants — mail flow, licensing, sharing, retention
- Cloud servers and virtual machines across Azure, AWS and private cloud
- Cloud subscriptions and tenant configuration
- Identity, sign-in policy and conditional access as it applies to cloud apps
- Cost and capacity — spotting the resources nobody remembers provisioning
Delivered entirely remotely
Nothing about cloud is physical, so all of it is delivered in full from our operations centres — this is the one part of IT where remote is simply how it works.
- Continuous monitoring of tenants, workloads and services
- Patching, updates and vendor release management
- User administration — joiners, movers and leavers
- Backup verification and restore requests
- Security policy, MFA and conditional access
- Capacity, performance and cost management
When hardware fails. We diagnose the fault, specify exactly what needs replacing, manage the vendor RMA, and configure the replacement once it is in place. Someone local racks it; everything either side of that is ours.
How it works
Delegated administration into your tenants, monitoring against our own alerting, and a help desk your staff contact directly.
- We take scoped delegated access — never a shared admin password
- Health, licensing and security posture are watched continuously
- Your people raise tickets with us directly, in English, at any hour
- Changes are made in agreed windows with a rollback position
Questions
Other areas we cover remotely
- Endpoint & WorkplaceEvery laptop reports to us wherever it is. A device in a home office three time zones from your head office is no harder for us to look after than one at the next desk.Read more
- Security & IdentitySecurity is the one area where distance genuinely does not matter — attacks arrive over the network, and so does the defence. Priced per component, because nobody buys "security" in the abstract.Read more
- Backup & RecoveryMost backup failures are discovered during a restore, which is the worst possible moment. Verification is the product here — a backup nobody has tested is a hope, not a plan.Read more
Price your support plan
Answer a few questions about what you run. You will see the monthly figure as you go, and an itemised proposal reaches your inbox in minutes. Nothing is charged.