Remote support
Remote IT support, priced in the open
Ongoing support for your whole estate, delivered remotely and priced per device. You can work out what it costs on this site in about three minutes, which is roughly three weeks faster than the industry standard.
Delivered remotely from our Jeddah and Riyadh operations centres.
What a plan covers
Seven areas, priced individually, so a plan is the shape of your estate rather than a package someone else designed.
- Cloud — Microsoft 365, Azure, cloud servers and subscriptions
- Endpoints — laptops, desktops, printers and workplace devices
- Security & identity — twelve components, each priced on its own unit
- Servers & virtualization — physical hosts and virtual machines
- Network — firewalls, switching, routing and wireless
- Backup & recovery — servers, databases, endpoints, verified restores
- CCTV systems — recorders, retention and stream health
Three levels, and what actually separates them
Every level includes unlimited tickets and a help desk reachable at any hour. What changes is how much we do rather than how much you are allowed to ask.
- Essentials — we watch and coordinate. Monitoring, alerting, ticketing, escalation and vendor chasing
- Pro — we manage and fix. Technical resolution, day-to-day administration, user accounts, backups and planned maintenance
- Ultra — we protect and improve. Security management, patching, compliance support, preventive engineering and root-cause elimination
How remote delivery actually works
Not a phone number and good intentions. Agents, monitoring and management access into the systems themselves.
- Monitoring agents on servers and endpoints, reporting continuously
- Secure management access to network and infrastructure devices
- Out-of-band access where hardware supports it, so an unresponsive machine is still reachable
- A help desk your staff contact directly, in English, at any hour
When something needs hands on it
Everything above is delivered remotely. On the rare occasion a fault genuinely needs someone physically present, here is what we do rather than what we do not.
- We identify the failure, usually before anyone in your office notices
- We tell you exactly what has failed and what to source, down to the part
- We manage the manufacturer warranty claim or RMA on your behalf
- We hold the configuration, so the replacement is restored the moment it is powered on
Questions
Price your support plan
Answer a few questions about what you run. You will see the monthly figure as you go, and an itemised proposal reaches your inbox in minutes. Nothing is charged.