Remote support
Managed backup, verified rather than assumed
Most backup failures are discovered during a restore, which is the worst possible moment. Verification is the product here — a backup nobody has tested is a hope, not a plan.
Delivered remotely from our Jeddah and Riyadh operations centres.
Remote support — from
USD 111/month, billed annually
Covers 20 desktops and 2 servers backed up. Configure your own estate for an exact price.
Shown in US dollars, billed in SAR at a fixed rate.
What we look after
- Servers and virtual machines
- Databases, including transaction-consistent backups
- Desktops and laptops
- Network devices and their configurations
Delivered entirely remotely
Backup is software and policy end to end, so all of it runs remotely — including the part most providers skip, which is proving on a schedule that the backup actually restores.
- Scheduled backup monitoring, with alerting on every failure
- Restore verification — proving the backup restores, on a schedule
- Restores on request, run by our engineers
- Retention policy management and capacity planning
- Backup software patching and version management
When hardware fails. We diagnose the fault, specify exactly what needs replacing, manage the vendor RMA, and configure the replacement once it is in place. Someone local racks it; everything either side of that is ours.
How it works
We monitor whatever backup platform you already run. Replacing it is a project, not a support plan — and usually unnecessary.
- Every backup job is watched, and every failure raises a ticket
- Restores are tested on a schedule, with the results written down
- A restore request is handled by us end to end
- Retention is reviewed against what you actually need to keep
Questions
Other areas we cover remotely
- CloudYour cloud estate has no physical location, so neither does supporting it. This is the one part of IT where remote delivery is not a compromise — it is simply how it works.Read more
- Endpoint & WorkplaceEvery laptop reports to us wherever it is. A device in a home office three time zones from your head office is no harder for us to look after than one at the next desk.Read more
- Security & IdentitySecurity is the one area where distance genuinely does not matter — attacks arrive over the network, and so does the defence. Priced per component, because nobody buys "security" in the abstract.Read more
Price your support plan
Answer a few questions about what you run. You will see the monthly figure as you go, and an itemised proposal reaches your inbox in minutes. Nothing is charged.