Remote support
Remote endpoint management for distributed teams
Every laptop reports to us wherever it is. A device in a home office three time zones from your head office is no harder for us to look after than one at the next desk.
Delivered remotely from our Jeddah and Riyadh operations centres.
Remote support — from
USD 343/month, billed annually
Covers 20 laptops and 3 printers. Configure your own estate for an exact price.
Shown in US dollars, billed in SAR at a fixed rate.
What we look after
- Laptops and desktops, wherever they physically are
- Printers, tablets and workplace peripherals
- Virtual desktop and session hosts
- Operating system and application patching
- The people using them — help desk for your staff, directly
Delivered entirely remotely
Every device reports to us wherever it is. Software, configuration, patching and user support run continuously, whether a laptop sits in your office or three time zones away.
- Agent-based monitoring on every enrolled device
- OS and third-party application patching on schedule
- Policy, encryption and configuration management
- Direct help desk for your staff, at any hour
- Onboarding and offboarding as your team changes
- Fault diagnosis, including hardware fault identification
When hardware fails. We diagnose the fault, specify exactly what needs replacing, manage the vendor RMA, and configure the replacement once it is in place. Someone local racks it; everything either side of that is ours.
How it works
A lightweight agent on each device, deployed through your existing tooling or a signed installer. No visit required to onboard.
- Devices enrol themselves once the agent is deployed
- Patching runs to a schedule you approve, not whenever a vendor ships
- Staff contact the help desk directly — no internal gatekeeper needed
- Hardware faults come back to you with a diagnosis and a part number
Questions
Other areas we cover remotely
- CloudYour cloud estate has no physical location, so neither does supporting it. This is the one part of IT where remote delivery is not a compromise — it is simply how it works.Read more
- Security & IdentitySecurity is the one area where distance genuinely does not matter — attacks arrive over the network, and so does the defence. Priced per component, because nobody buys "security" in the abstract.Read more
- Backup & RecoveryMost backup failures are discovered during a restore, which is the worst possible moment. Verification is the product here — a backup nobody has tested is a hope, not a plan.Read more
Price your support plan
Answer a few questions about what you run. You will see the monthly figure as you go, and an itemised proposal reaches your inbox in minutes. Nothing is charged.