Look after my IT
Identity & Access support
Contact us for access problems or routine user changes. Engineers resolve them within your existing identity setup.
What we handle
- Resolve login and access issues
- Manage users within your existing roles
- Maintain your identity systems
Devices & systems we support
- Entra ID / Active Directory identity
- Multi-factor authentication (MFA)
- Certificate lifecycle
- User access (joiners / movers / leavers)
- SSO app access
Small adjustments included
- Change a user’s permissions within the existing role structure
- Reset access and enforce existing policies
- Adjust MFA settings already in place
Support keeps it running — brand-new builds are a project
Scope a new project →We do both — they just live in different lanes. Support fixes and maintains what you already have; setting up something you don’t have yet is scoped in Set up something new. These examples are the line on Essentials and Pro — the Ultra level also covers major upgrades and growth projects across the estate we look after.
- Support · A user can’t log in — fix their accessSet up new · Design a new role-based access model
- Support · Add an existing user to an existing groupSet up new · Roll out a new SSO platform
- Support · Reset MFA for a locked-out userSet up new · Restructure how access is granted company-wide