Add-on / Change Request
Improve what I have · Network & Connectivity
A change request is a bounded, pre-scoped change to something you already run — adding to it, upgrading it, or reconfiguring it. We scope it, agree a fixed price, make the change safely, and validate it.
Pre-scoped & fixed-price
You see exactly what changes and what it costs before we start — no open-ended hours.
Safe & reversible
Production changes are staged, backed up, and carry a rollback plan.
On your existing setup
We work within what you already have — anything brand-new is a project.
How it works
- 1
You tell us what to change
Pick the area and the counts, and add a note on exactly what you need changed.
- 2
We scope and price it
We confirm the change, its impact, and a fixed price — usually within 1 business hour.
- 3
We make the change and validate
We apply it in a planned window, test it, and confirm it’s working — with a rollback ready.
What you’re buying
- The change implemented on your existing systems
- A change and rollback plan for anything touched in production
- Post-change validation and confirmation it’s working
- A short record of exactly what changed
What this covers here
Adjust and extend the network you already have.
- Firmware upgrades
- Firewall rule / policy changes
- VLAN / subnet adds
- QoS tuning
- Like-for-like appliance swap
- Bandwidth changes
Turnaround & price
- Scoping & quote
- within 1 business hour
- Delivery
- typically 1–5 business days
- Rollback
- planned for every production change
Priced by how many items the change affects — you’ll see the estimate before you commit, and we confirm the final price at scoping.
What’s not included
- Installing or building something new — that’s “Set up something new”
- Day-to-day fixes, monitoring, and upkeep — that’s “Look after my IT”
- Anything that redesigns your architecture — that’s a project
Not this? Not a brand-new build, and not everyday fixes. Adding a rule to your firewall is a change; installing a new firewall is “Set up something new”. Keeping it patched and running is “Look after my IT”.
