Assist in the advancement of the business and the acceleration of innovation for its clients. Using the cloud, Islamic Development Bank has transformed its internal operations—from automated digital forensics to digital supply chain and procurement—as well as its external operations by serving customers through innovations like the ISDP Financial Cloud for Data, a suite of cloud-based data and analytics solutions for financial institutions that integrates with AWS Data Exchange. It assists financial institutions in securely integrating data alongside ISDP-curated financial markets data in order to improve decision making.
Abdul Latif Jameel United Finance Co. (ALJUF), a closed joint-stock company under license by the Saudi Central Bank (SAMA). The company has a paid-up capital of one billion Saudi Riyals and provides car leasing with a promise to own, consumer finance and capital equipment finance
SAT Microsystems and AlJ Finance work for Digital Transformation in 2018 – 2021.
Standardized network architectures to drive efficiency internally and externally. Develop the solution for Android mobiles. Develop in Kotlin Programming Language. lntegration with Custom UI 1 resource dedicatedly working from offshore Development of Android Native Application Implementation using iterative methodology. Custom UI, Google Map & APIs.
Application Development Application Maintenance and Support Application Transformation.
The Result Application Development Application Maintenance and Support Application Transformation.
We received exactly what we requested from SAT Microsystems, on schedule. Customer satisfaction is truly important to them.
Overall productivity increased by 43% within 3 months of implementation
99.99% Availability for all supported technologies
The issue of data storage and maintenance has been resolved.
SAT Microsystems https://satmicrosystems.com/
Hours delivered back to the business
SOX compliance in Settlement process automation
Success rate of bot case completion
For functional release of OBT, RTS and OGS
The Chalange
Following a period of rapid growth through acquisition, Paysafe were looking to achieve enterprise-wide operational efficiencies and alignment. In order to do this, they chose to focus firstly on their customer services, merchant operations, risk and compliance functions.
Paysafe’s fast-paced expansion had resulted in a lack of process consistency & standardisation across their acquired brands. The numerous manual and non-transparent processes at play were something Paysafe were keen to address.
Additionally, in the face of increasing industry regulation and compliance requirements, Paysafe were eager to stay ahead of the curve in responding to these changes, whilst also maintaining the relentless customer focus and agility that is at the core of their DNA.
What did
Tecnologia do
Paysafe & Tecnologia’s shared appreciation for the power of combining scale and global reach with flexibility and agility made our partnership an obvious choice. Tecnologia have been working with Paysafe since November 2020 in 2 key workstreams: Automation Delivery and Mobile Chatbot Migration, supporting the Paysafe Automation365 team specialising in Cognitive and Robotic Automation.
Automation Delivery – Tecnologia are working with the Paysafe Automation365 team to identify, design, build, test and deploy automated solutions using UiPath Automation Software. Thus far Tecnologia have delivered 28 Automations across 3 core business functions: Merchant Services, Consumer Services and Risk.
Mobile ChatBot Migration – Tecnologia led the migration of chatbots from a web browser platform to mobile platforms (Android and iOS). In addition to this, Tecnologia has implemented an intermediate communication layer to enable a seamless handoff between chatbot and live agent providers to win and support new deals.
The Results
- 30+ processes delivered
- Over 30,000 hrs delivered back to the business
- 100% SOX compliance in Settlement process automation
- >95% success rate of bot case completion
- SDK delivered for native platforms, enabling Virtual & Live agent communications across multiple mobile platforms
