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Robotic Process Automation (RPA) – A revolution in the managed services industry

by 24.11.2021

Robotic Process Automation (RPA) – A revolution in the managed services industry

The revenue generated from robotic process automation is likely to attain a value of $1.3 billion by 2019, according to Gartner, Inc. The number of organizations incorporating this technology in their operations is increasing with every passing day. The primary aim behind the implementation of RPA is to streamline processes in businesses and to reduce associated costs.

With a plethora of robotic process automation providers available globally, a company engaged in the managed services industry can easily develop software that caters to automating their mundane chores while they can concentrate on enhancing client servicing.

What is RPA?

Robotic process automation is primarily a technology that can be implemented to automate business operations which are then governed by structured algorithms. The software can be implemented for tasks that include:

• Triggering responses.

• Collecting data.

• Manipulating data.

• Communicating with other digital systems.

In the managed services industry, the implementation of RPA is widely prevalent. Starting from simple processes like generating an automated reply to emails to deploying bots to complete automated jobs in an ERP system, it can do it all.

Key takeaways of Implementing RPA

RPA offers dual benefits when integrated with the operations of an organization. the prime takeaways can be listed as:

Qualitative Benefits

  • Eliminates human error
  • Reduces risk
  • Eliminates Human Intervention in confidential areas
  • Accuracy & Efficiency
  • Security compliance
  • Increases productivity
  • Increases reliability & Consistency

Quantitative Benefits

  • Reduces Operating Cost
  • Reduces turnaround time

For instance, Deloitte LP, a renowned finance firm introduced RPA in their operations and witnessed a 30% reduction in the cost of recruiting more staff by deploying only 85 bots.

Top RPA service providers offer tailor-made solutions for organizations so that they can enhance their efficiency with automation and reduce the required costs.

Use cases of RPA

The introduction of RPA in the managed services industry can benefit to a far greater extent as the operations are flexible in the sector. Consider the following application areas:

• Automation process sales faster and generates invoices for customers.

• Customer onboarding is easier and completed instantaneously.

• Billing system is optimized by eliminating manual labor of entering data.

• Updating stored data becomes automated and saves time and error.

• Data extraction with the help of pattern recognition technology.

• Preparation of reports at any instant of a business deal by segregating relevant data.

Hiring a larger workforce can induce significant losses as the workflow will be purely dependent on manual work. Therefore, by automating those operations through RPA, businesses can cut off such losses.

Saudi Arabia – A hub for RPA

Saudi Arabia has come forward in this matter as it plans to remarkably overhaul its economy by 2030 by investing in AI and RPA. The RPA services in Saudi Arabia are likely to play a significant part in attaining the goal of generating about 12.4% of the country’s GDP by the end of this stimulated period through AI.

So, how do they plan to do it?

• The RPA service providers in Saudi Arabia are targeting an untapped managed services sector to attain their desired growth.

• Industries across the globe are likely to refer to the robotic process automation companies in Saudi Arabia to implement automation in their operations.

RPA has no doubt revolutionized the managed services industry owing to a range of benefits that it brings on to the table. Organizations should know such implementations are beneficial for the long run and must be incorporated in the right way and place in order to attain the desired results.

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Identity and access management (IAM) is a set of business processes, policies, and technologies that make it easier to manage electronic or digital identities. Information technology (IT) managers can control user access to critical information within their organizations by implementing an IAM framework.

Single sign-on systems, two-factor authentication, multifactor authentication, and privileged access management are examples of IAM systems. These technologies also enable the secure storage of identity and profile data, as well as data governance functions to ensure that only necessary and relevant data is shared.

What is the significance of IAM?

Businesses and IT departments are under increasing regulatory and organizational pressure to safeguard access to corporate resources. As a result, they can no longer assign and track user privileges using manual and error-prone processes. IAM automates these tasks while also allowing for granular access control and auditing of all corporate assets on-premises and in the cloud.

IAM, with its ever-expanding set of features such as biometrics, behavioral analytics, and AI, is well suited to the rigors of the new security landscape. For example, IAM’s tight control over resource access in highly distributed and dynamic environments aligns with the industry’s transition from firewalls to zero-trust models, as well as with IoT security requirements.

While IT professionals may believe that IAM is only for larger organizations with larger budgets, the technology is available to businesses of all sizes.

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An efficient and effective security monitoring & threat detection mechanism is the need of the hour. In order to safeguard critical information assets, organizations must take a targeted approach to Threat Detection and Incident Response, as well as advanced malware analysis, threat intelligence, cyber forensics, and red teaming.

Over the last two decades, SAT Microsystems Cyber Security & Risk Management team has helped our clients strengthen their ability to detect and manage security threats & risks. Our Advanced Threat Management (ATM) capability includes Threat Detection, Threat Response, Threat Intelligence, Red Teaming, Threat Eradication & Recovery services.

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Data (Information) Security : is the process of safeguarding critical and sensitive data from potential compromise, modification or loss. In today’s world, data is growing at an unprecedented rate, making it critical to protect sensitive data from potential misuse. Data Privacy regulations deal with the handling of personal or financial data. Data privacy concerns arise when data is shared with third parties without the consent of its owner. Data breaches can cause the organizations heavy damage in terms of penalties or reputation loss.

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The security operations center (SOC) is responsible for monitoring, preventing, detecting, investigating, and responding to cyber threats around the clock. SAT Microsystems SOC professionals are in charge of monitoring and safeguarding the organization's assets, which include intellectual property, personnel data, business systems, and brand integrity. SAT Microsystems SOC professionals is in charge of implementing the organization's overall cybersecurity strategy and serving as the focal point for coordinated efforts to monitor, assess, and defend against cyberattacks.

SAT Microsystems teams always stay one step ahead of attackers. We will collaborate with you to optimize user accessibility and network performance by implementing a strong security strategy that keeps you secure, is compatible with current regulations and best practices, and adapts in response to changing security threats

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SIEM and SOC are two of the most well-known and important acronyms in cybersecurity. Understanding the SOC vs SIEM relationship – specifically, how Security Information and Event Management solutions fit into the Security Operations Center – is critical to overcoming some of the most common security challenges.

SAT Microsystems provide a managed Security Information and Event Management (SIEM) solution that continuously monitors the integrity of your whole IT system and generates an alert if any possible defects are discovered.

We regularly check your security compliance status to limit the possibility of a security breach, with a strong emphasis on prevention. You'll get frequent, thorough information on the condition of your systems, and we'll let you know if we have to take any action as a consequence of an identified threat.

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Outsourced cybersecurity services meant to safeguard your data and assets even if a threat evades typical enterprise security procedures are referred to as managed detection and response (MDR).

An MDR security platform is a sophisticated 24/7 security control that frequently incorporates a wide variety of essential security functions, such as cloud-managed security for enterprises that cannot operate their own security operations center. MDR services integrate sophisticated analytics, threat intelligence, and human knowledge in incident investigation and response at the host and network levels.

Benefits of Managed Detection and Response (MDR)

Monitoring 24 hours a day, seven days a week, and better communication channels with expert SOC analysts.

Without adding full-time employees and resources, experienced security analysts manage your organization's defenses.

Endpoint threat detection and response service that is fully controlled.

Threat detection has been improved, and detection coverage has been expanded.

Expert assessment of alarms and occurrences, as well as follow-up activities

EDR

EDR (end point detection and response)

Endpoint detection and response (EDR), sometimes known as endpoint detection and threat response (EDTR), is a type of endpoint security system that continually monitors end-user devices in order to identify and respond to cyber threats such as ransomware and malware.

 

Why is EDR Important?

All businesses should be aware that given enough motivation, time, and money, attackers will ultimately develop a means to breach your defenses, no matter how advanced they are. Here are some convincing reasons why EDR should be a component of your endpoint security strategy.

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We provide a variety of managed IT services to keep your infrastructure and systems up and running and safe. When we collaborate with you, we consider your system usage, size, business processes, and budget, and we design a managed service package around how you wish to operate.

Of course, regardless of how large or little your company is, our IT support services proactively analyze your security, infrastructure, and system performance and notify you if there are any areas of concern or network upgrades.

Furthermore, as a Managed Security Service Provider (MSSP), we will focus on prevention before monitoring and detecting threats to your system in real time, taking prompt action when necessary, and keeping you informed to secure your organization.Cloud and data center workloads: Reshape, integrate, and maintain your cloud and infrastructure workflows to fully benefit from the SAT Microsystems.

ITIL and ITSM

Many businesses are seizing the opportunities presented by digital transformation. These organizations understand that such transformations must be in sync with the requirements for stability, predictability, operational agility, and organizational velocity.

As a result, improving and expanding capabilities in IT service management is the goal! In line with this information, SAT Microsystems has become the most preferred information technology service provider in ITIL and ITSM operations of all companies in the world.

Sayfa2

Many businesses are seizing the opportunities presented by digital transformation. These organizations understand that such transformations must be in sync with the requirements for stability, predictability, operational agility, and organizational velocity.

As a result, improving and expanding capabilities in IT service management is the goal! In line with this information, SAT Microsystems has become the most preferred information technology service provider in ITIL and ITSM operations of all companies in the world.

Sayfa3

Many businesses are seizing the opportunities presented by digital transformation. These organizations understand that such transformations must be in sync with the requirements for stability, predictability, operational agility, and organizational velocity.

As a result, improving and expanding capabilities in IT service management is the goal! In line with this information, SAT Microsystems has become the most preferred information technology service provider in ITIL and ITSM operations of all companies in the world.