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التشغيل الآلي للعمليات (الأتمتة) – ثورة في صناعة الخدمات المُدارة

by 11.01.2022

وفقا لشركة غارتنر، من المُرجح أن تبلغ الإيرادات الناتجة عن عمليات الأتمتة حوالي 1.3 بليون دولار بحلول عام 2019. ومع كل يوم يزداد عدد المُؤسسات التي تدمج هذه التكنولوجيا في عملياتها. ويكمن الهدف الرئيسي من تطبيق عمليات الأتمتة في تبسيط العمليات في الأعمال التجارية وتقليل التكاليف المرتبطة بها.

ويعود الفضل إلى وفرة من موردي عمليات الأتمتة المتاحين على الصعيد العالمي، في إتاحة الفرصة أمام أي شركة تعمل في صناعة الخدمات المُدارة أن تطور بسهولة البرمجيات التي تلبي متطلبات الاستعانة بعمليات الأتمتة للاضطلاع بأعمالها الاعتيادية مع التركيز على تحسين خدمة العملاء.

ما هو التشغيل الآلي للعمليات (الأتمتة)؟

تتلخص (الأتمتة) في المقام الأول في أنها تكنولوجيا يمكن تنفيذها لأداء عمليات الأعمال التجارية التي تحكمها بعد ذلك خوارزميات منظمة. ويمكن استخدام البرمجيات لمهام تشمل ما يلي:

• تحفيز الاستجابات.

• جمع البيانات.

• التلاعب بالبيانات.

• التواصل مع النظم الرقمية الأخرى.

و يشيع تطبيق الأتمتة على نطاق واسع في مجال صناعة الخدمات المدارة. فمن خلال البدء بعمليات بسيطة مثل الرد الآلي على رسائل البريد الإلكتروني على نشر الأجهزة الآلية (الروبوتات) وصولاً لأداء الوظائف الآلية في نظام تخطيط الموارد في المؤسسة، يُمكنها القيام بأي شيء

الفوائد الأساسية لتطبيق الأتمتة

تتيح الأتمتة فوائد مزدوجة عند دمجها ضمن عمليات المُؤسسة. ويمكن إدراج النقاط الرئيسية على النحو التالي:

الفوائد النوعية

  • إلغاء الخطأ البشري
  • تقليل المخاطر
  • إلغاء التدخل البشري في المناطق السرية
  • الدقة والكفاءة
  • الامتثال للتدابير الأمنية
  • زيادة الإنتاجية
  • زيادة الموثوقية والتناسق

الفوائد الكمية

  • خفض تكاليف التشغيل
  • خفض مدة التنفيذ والإنجاز

على سبيل المثال، طبقت شركة ديلويتي (Delloitte) المحدودة، وهي شركة مالية مرموقة، الأتمتة في عملياتها وشهدت انخفاضًا في تكاليف تعيين مزيد من الموظفين بنسبة 30% بنشر 85 روبوتًا فقط.

• يوفر كبار مقدمي خدمات أتمتة العمليات حلولا مصممة خصيصا للمُؤسسات لكي تتمكن من تعزيز كفاءتها بالأتمتة وخفض التكاليف المطلوبة.

حالات استخدام أتمتة العمليات

ومن الممكن تطبيق الأتمتة على نطاق واسع في صناعة الخدمات المُدارة نظرًا لمرونة العمليات في هذا القطاع. والنظر في مجالات التطبيق التالية:

• عمليات البيع الآلية اسرع وتنتج فواتير للعملاء.

• التعامل مع العميل أصبح أسهل ومكتمل على الفور.

• تحسين نظام إعداد الفواتير عن طريق إزالة العمل اليدوي في إدخال البيانات.

• يسهل تحديث البيانات المخزنّة آلياً ويوفر الوقت واحتمالات الخطأ.

• استخراج البيانات بمساعدة تكنولوجيا التعرف على الأنماط.

• إعداد تقارير الصفقات التجارية في أي لحظة عن طريق فصل البيانات ذات الصلة.

ويمكن أن يؤدي توظيف قوة عاملة أكبر إلى تكبد خسائر كبيرة لأن تدفق العمل سيتوقف تماما على العمل اليدوي. ولذلك، فإنَّ أتمتة تلك العمليات يتيح للأعمال التجارية أن تحدّ من هذه الخسائر.

المملكة العربية السعودية – محور وقطب التشغيل الآلي (الأتمتة)

تقدمت المملكة العربية السعودية في هذا الشأن أثناء التخطيط لإصلاح اقتصادها بشكل ملحوظ بحلول عام 2030 من خلال الاستثمار في الذكاء الاصطناعي وعمليات الأتمتة. ومن المرجح أن تلعب خدمات الأتمتة دوراً مهماً في إنتاج ما يصل إلي 12.4% من الناتج المحلي للدولة بحلول نهاية تلك الفترة المحفزة بواسطة الذكاء الاصطناعي.

إذاً، كيف يخططون لفعل ذلك؟

• يستهدف مقدمو خدمات الأتمتة في المملكة العربية السعودية قطاع خدمات منظم غير مستغل لتحقيق النمو المنشود.

• من المرجح أن تشير الصناعات في جميع أنحاء العالم إلى شركات للعمليات الروبوتية (الأتمتة) في المملكة العربية السعودية لتطبيق الأتمتة في عملياتها.

ومما لا شك فيه أن التشغيل الآلي للعمليات قد أحدث ثورة في صناعة الخدمات المدارة بسبب مجموعة من الفوائد التي يقدمها. وينبغي للمنظمات أن تعلم أن هذا التنفيذ يحقق الفائدة على المدى الطويل ويجب أن يُدمج بالطريقة الصحيحة وفي المكان الصحيح لتحقيق النتائج المرجوة.

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Single sign-on systems, two-factor authentication, multifactor authentication, and privileged access management are examples of IAM systems. These technologies also enable the secure storage of identity and profile data, as well as data governance functions to ensure that only necessary and relevant data is shared.

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Businesses and IT departments are under increasing regulatory and organizational pressure to safeguard access to corporate resources. As a result, they can no longer assign and track user privileges using manual and error-prone processes. IAM automates these tasks while also allowing for granular access control and auditing of all corporate assets on-premises and in the cloud.

IAM, with its ever-expanding set of features such as biometrics, behavioral analytics, and AI, is well suited to the rigors of the new security landscape. For example, IAM’s tight control over resource access in highly distributed and dynamic environments aligns with the industry’s transition from firewalls to zero-trust models, as well as with IoT security requirements.

While IT professionals may believe that IAM is only for larger organizations with larger budgets, the technology is available to businesses of all sizes.

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The security operations center (SOC) is responsible for monitoring, preventing, detecting, investigating, and responding to cyber threats around the clock. SAT Microsystems SOC professionals are in charge of monitoring and safeguarding the organization's assets, which include intellectual property, personnel data, business systems, and brand integrity. SAT Microsystems SOC professionals is in charge of implementing the organization's overall cybersecurity strategy and serving as the focal point for coordinated efforts to monitor, assess, and defend against cyberattacks.

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SIEM and SOC are two of the most well-known and important acronyms in cybersecurity. Understanding the SOC vs SIEM relationship – specifically, how Security Information and Event Management solutions fit into the Security Operations Center – is critical to overcoming some of the most common security challenges.

SAT Microsystems provide a managed Security Information and Event Management (SIEM) solution that continuously monitors the integrity of your whole IT system and generates an alert if any possible defects are discovered.

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  • Metrics to assess the efficacy of its IR capabilities

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Outsourced cybersecurity services meant to safeguard your data and assets even if a threat evades typical enterprise security procedures are referred to as managed detection and response (MDR).

An MDR security platform is a sophisticated 24/7 security control that frequently incorporates a wide variety of essential security functions, such as cloud-managed security for enterprises that cannot operate their own security operations center. MDR services integrate sophisticated analytics, threat intelligence, and human knowledge in incident investigation and response at the host and network levels.

Benefits of Managed Detection and Response (MDR)

Monitoring 24 hours a day, seven days a week, and better communication channels with expert SOC analysts.

Without adding full-time employees and resources, experienced security analysts manage your organization's defenses.

Endpoint threat detection and response service that is fully controlled.

Threat detection has been improved, and detection coverage has been expanded.

Expert assessment of alarms and occurrences, as well as follow-up activities

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EDR (end point detection and response)

Endpoint detection and response (EDR), sometimes known as endpoint detection and threat response (EDTR), is a type of endpoint security system that continually monitors end-user devices in order to identify and respond to cyber threats such as ransomware and malware.

 

Why is EDR Important?

All businesses should be aware that given enough motivation, time, and money, attackers will ultimately develop a means to breach your defenses, no matter how advanced they are. Here are some convincing reasons why EDR should be a component of your endpoint security strategy.

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Of course, regardless of how large or little your company is, our IT support services proactively analyze your security, infrastructure, and system performance and notify you if there are any areas of concern or network upgrades.

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As a result, improving and expanding capabilities in IT service management is the goal! In line with this information, SAT Microsystems has become the most preferred information technology service provider in ITIL and ITSM operations of all companies in the world.

Sayfa2

Many businesses are seizing the opportunities presented by digital transformation. These organizations understand that such transformations must be in sync with the requirements for stability, predictability, operational agility, and organizational velocity.

As a result, improving and expanding capabilities in IT service management is the goal! In line with this information, SAT Microsystems has become the most preferred information technology service provider in ITIL and ITSM operations of all companies in the world.

Sayfa3

Many businesses are seizing the opportunities presented by digital transformation. These organizations understand that such transformations must be in sync with the requirements for stability, predictability, operational agility, and organizational velocity.

As a result, improving and expanding capabilities in IT service management is the goal! In line with this information, SAT Microsystems has become the most preferred information technology service provider in ITIL and ITSM operations of all companies in the world.